Terms and conditions

Our Pledge To You

We would like to welcome you to our service and thank you for your trust and confidence. Since 2001, we have proudly helped hundreds of singles from around the world come together.. It is our goal to do everything possible to ensure you have a safe and productive experience using our site. We have always been proud of and stood behind the service we offer and we always will! If you ever feel there is an issue or a problem with any aspect of the service, please contact our Customer Service Department immediately and we will work with you to resolve the situation to your satisfaction or refund/credit your account appropriately. Thank you.

In order to participate in Heart Desires You must agree to the following terms and conditions. By using Heart Desires, you agree to all of the terms and conditions of this Agreement. We reserve the right to change this agreement at any time and post such changes. The changes will become effective immediately upon posting. If you do not agree to these terms and conditions, you cannot use the services offered by the Heart Desires site.

User Agreement

In order to use Heart Desires you must agree to follow all of the terms and conditions contained herein. The pronouns "we and us" used herein, refer to Heart Desires.

User rights

. We reserve the right to limit partial or full access to the site, by any user(s), at our discretion. We may temporarily or permanently discontinue certain services or features with no prior notice or liability.
. We reserve the right at any time to:
. Change the terms and conditions of this Agreement
. Change any fees or charges for using the Service
. Change the Site, including removing or discontinuing any content on or feature of the Site
. REFUSE service, including tours, clubs and introductions to any user/member at any time, for any reason and to disable said users account
. Any changes that are made will be effective immediately. Be sure to review this Agreement periodically to ensure familiarity with the most current version.
. Your membership in the Service is for your sole, personal use. You may not authorize others to use your membership, and you may not assign or otherwise transfer your account to any other person or entity.

Privacy Policy

Heart Desires facilitates communication between parties. We are not responsible for, nor can we guarantee the privacy of information that you elect to give to third parties via the site. Heart Desires does not warrant or guarantee the accuracy of any translations done on the site via Express Mail or via the phone translation service or in person translations. You agree to release us from any and all liability for the use of any information obtained by any third party as a result of your use of this service. We are not responsible for the content of any messages that you receive via the service. We advise you to exercise caution when communicating with anyone online, we do not verify, or confirm information posted on the site by users, nor are we responsible for the content or actions that may result from the posting of such information.

Who Can Use This Service?

REGISTRATION. To become a Member you must register with us. When and if you register to become a Member, you agree to provide accurate, current and complete information about yourself as prompted by our registration form ("Profile") and to maintain and update your information to keep it accurate, current and complete. You agree that we may rely on your Profile as accurate, current and complete. You acknowledge that if your Profile is untrue, inaccurate, not current or incomplete in any respect, we reserve the right to terminate this Agreement and your use of the Service.

When you register, we will require that you provide sufficient information to indicate that you are at least 18 years old. By becoming a Member, you represent and warrant that you are at least 18 years old, which is the minimum required age to become a Member. However, we cannot guarantee that each Member is at least the required minimum age, nor do we accept responsibility or liability for any content, communication or other use or access of the Site by persons under the age of 18 in violation of this Agreement.

Either you or Site may terminate your membership at any time, for any reason, effective upon sending written notice to the other party. All paid membership fees are nonrefundable. We reserve the right to immediately suspend or terminate your access to the Service, without notice, upon any breach of this Agreement by you. You agree that you are not using the site for any commercial purposes whatsoever. Participation and or membership is void where prohibited.

Member Content Guidelines/Policies

Heart Desires reserves the right, at its sole discretion, to delete or modify any member posted content, including text, photos, audio or video clips, which is in violation of this agreement or would be considered illegal in any way. Heart Desires claims immunity from any claims or liability with respect to any content posted by any member or non-member on the site. Please be advised that it is against our policy for members to post any material that is copyrighted or trademark protected.

By using Heart Desires you agree to be solely responsible for all content posted by you, or under your account, as well as any messages transmitted to other users of the site.

Heart Desires reserves the right to accept or reject any content posted by any of its members. The acceptance of any content does not in any way make Heart Desires responsible for the content. Each user is responsible for the content he or she places on the site.

Member Disputes

Heart Desires is in no way responsible for any damages that may occur as a result of the introduction and or communication of members via the site. Although Heart Desires reserves the right to monitor the correspondence between members, it is known by the user that Heart Desires has no control or input in the communication or interaction between the members on its site. Users of Heart Desires agree to hold harmless Heart Desires, its employees, directors, agents and affiliates from any claims that may arise from the use of this site, and communication and or personal interaction with other users of this site.

Ownership Rights

All of the content contained on Heart Desires is the sole property of Heart Desires and cannot, without prior permission, be copied or published in any way.

Disclaimers

Heart Desires is not responsible for the accuracy and does not warrant in any way any of the information that is posted by members or non-members. By using the service you agree to hold Heart Desires harmless, as well as its directors, employees, affiliates, with regards to any of the content posted on the site. Heart Desires will not be liable for periodic problems with the service, including but not limited to, connection problems to the site, loss of data, equipment failure, E-mail problems, server problems, theft of data base information. Users acknowledge that they are using the site at their own risk.

Any information stored on the server for the user is done so as a courtesy to the user and is not part of a paid service, nor is Heart Desires compensated in any way for storing information such as profile/photos/archived letters etc . If there is any information such as profile information/photos/archived letters, etc. that is important or material to user you are advised to copy said information to an independent source as the information stored on Heart Desires may be removed or altered at any time for any reason.

Limitation Of Liability

Heart Desires will not be liable to the user or any third person for any damages, whether direct or indirect, or punitive damages (except where prohibited). In no event will the extent of the damages exceed the amount actually paid, if any, by the user.

INDEMNITY BY MEMBER . You agree to indemnify, defend and hold us, our officers, directors, employees, agents and representatives harmless from and against any and all claims, damages, losses, liabilities, costs (including reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from (i) your breach of this Agreement; (ii) any allegation that any materials that you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (iii) your activities in connection with the Site, including correspondence, travel, phone translations. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person. In no event will the extent of the damages exceed the amount actually paid to Heart Desires for direct services.

WARNING - PLEASE READ : It is possible that other Members or users (including unauthorized users, or "hackers") may post or transmit offensive or obscene materials on the Service and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Service, and that the recipient may use such information to harass or injure you. Site is not responsible for the use of any personal information that you may choose to disclose on the Service. Please carefully select the type of information that you post on the Service or release to others.

Direct Communication

From time to time it may be necessary to contact you via E-mail with updates regarding your service. By using this site you give us express permission to E-mail you with information concerning your account, or general information which may be in the form of a newsletter.

Jurisdiction

This Agreement is entered into in Sumy, Ukraine. Any actions that occur because of this service will be deemed to have occurred in Sumy, Ukraine and you agree that the laws of Ukraine will control. If there are any disputes, they must be submitted to binding arbitration, subject to the policies and rules of the Ukrainian Arbitration Association. Neither party shall be entitled to attorney fees. Any and all Arbitration must be held in Sumy, Ukraine. If any provision is found to be invalid, all other provisions in this agreement will remain in affect.

Assignment

You cannot assign this agreement to a third party. Heart Desires retains the right to assign its rights to a third party without prior notice.

Changes In Terms And Conditions

This agreement may be changed at anytime and without prior notice. The change will be posted in the Terms and Conditions and may be E-mailed as well, however, it is not mandatory that they be E-mailed. Please check the Terms and Conditions periodically and if you do not agree with them please cease using the service.

Others

The order in which the items in the Terms and Conditions does not affect or denote the priority of each term or condition in any way. Our failure to enforce any violations of any of the terms and conditions in no way waives our right for future enforcement.

Service Guarantees/Disclaimers

If you are not satisfied with your service we will either resolve the problem promptly, (within 2 to 3 business days) or refund you for the full amount of the original order within 14 days.

E-mail Forwarding:
If for any reason we are unable to forward your letter or your letter is returned to our office you account will be credited for a full refund. If you receive and pay for a letter that you are not satisfied with contact us at heart.desres1@gmail.com or +380506195169 and we will resolve the issue or refund the charge in full to your account.

Intro letters are free and primarily sent by the office Staff/Matchmakers normally based on your profile matching some of her parameters, however, it is entirely up to the discretion of the office/Matchmaker as far as what is considered a possible match, some offices will use narrow parameters while others may be much broader, thus it is possible that some intro letters may not be a good match. Keep in mind that an intro letter is just an indication of possible interest and the office matchmakers can and normally will send it to multiple men. We believe that you may be more successful if you choose the women you are interested in and write directly first instead of relying on intro letters as a guide, as many women are flattered to receive an initial letter of interest from the man.

Due to language issues and lack of experience with foreign men/cultures, etc. female members (as well as male members) may request and staff/matchmakers may assist with the content of their introduction letters (Intro letters) and or regular correspondence, as well as the selection of photos, if any, to be sent with any given letter, intro or regular correspondence. There are various ways in which the women can and do interact with the staff regarding correspondence, including but not limited to, coming in to the office, via phone, via text or social media, or direct access and responding directly etc., however no personal contact information may be exchanged unless or until the IMBRA has been signed by the woman and or a personal meeting has taken place. Any translation of the letters are considered to be free of charge and does not affect the cost of the letter, thus if the letter does not need to be translated the price of the service is not affected. The term "Introduction Letter" includes the subject of the letter. The woman and or the staff/matchmakers may personalize the intro letter by using the first name of the possible match to whom the letter is being sent, again the same intro letter may and normally is sent to multiple men who may be suitable matches. Introduction letters normally go through an approval process to ensure they fall within site guidelines. If you received a letter, introduction or regular, that you feel is inappropriate for any reason please contact customer service immediately and we will review the letter or letters and resolve the issue. It is entirely up to the discretion of the woman and or staff/matchmakers as to what constitutes a possible match. If you feel the Intro letters you are receiving are not good matches you can disable the function by checking the box on the left side of your in box, and simply make initial contact to the women you feel are the best match for you.

IMBRA:

All registered users must complete the Federally required IMBRA form in order to meet and or exchange personal contact information. The form only takes a minute or two to complete and consists of questions regarding certain past criminal acts, marital status, history of restraining orders, whether or not you have children, if you have ever sponsored a fiancee in the past, and the states you have resided in, (It does not contain your personal information such as your address or any information that could be used for identity theft in any way!) and is affirmed by you as being true and correct. The form is then translated into the woman’s native language and must be viewed by each woman you are interested in prior to any exchange of personal contact information.

ONLINE USER/MEMBER CONDUCT POLICY:
As a User/Member, you agree that: You are solely responsible for the content or information you publish or display (hereinafter, "post") on the Service, or transmit to other Members.

You may not post on the Service, or transmit to other Members or employees, any defamatory, inaccurate, abusive, obscene, profane, offensive sexually oriented, threatening, harassing, racially offensive, or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity). Please notify us by writing to heart.desires1@gmail.com of any material contained in the Service that you believe infringes these rules.

Due to IMBRA (U.S. Federal Regulations for International Marriage/Introduction Agencies) you may not meet or exchange personal contact information in any way until the woman has signed your complete IMBRA form. If you use any of the services such as gift delivery, express mail, phone translations and/or in person introductions the woman must have signed your IMBRA form before the personal contact information and/or introduction/meeting can take place. We reserve the right to edit any correspondence in the case of express mail, gift deliveries, and phone translations (or any other service offered here where this regulation would apply) to comply with IMBRA. IMBRA is U.S. Federal Law that applies to this company no matter what country that YOU reside within. In order to exchange contact information you must generally meet the woman or women in person to exchange contact information, which if you are using this site should be your objective. Due to US law (International Marriage Broker Regulation Act (IMBRA)), governing Foreign Introduction Agencies, we are restricted by the Federal Government in releasing any contact information until certain conditions are met. One of those is that she must see and sign your personal IMBRA form, which we complete, translate, process, and store for you when you meet. Without this form being completed correctly your fiancee visa may be denied. We correctly process the IMBRA forms for all the women you meet during any group tour and/or any type of individual meeting. We also confirm your identity, and conduct a sex offender background check, in addition to the completed IMBRA form. The communication via the site is meant to facilitate you meeting her at which point you will be free to exchange any personal contact information if both parties so desire, which is normally the case.

You may use the Service only in a manner consistent with any and all applicable laws and regulations. Heart Desires (this service) reserves the right, but has no obligation, to reject any profile or photograph or image that does not comply with these prohibitions.

You may not impersonate, or attempt to impersonate, any other person or entity in any way - EVEN if this is done in a manner that YOU would consider to be "joking" or "harmless". Misrepresentation of your true identity and/or personal circumstances in any manner, for whatever reason, is FORBIDDEN.

You may not express or imply that any statements you make are endorsed by us, without our specific prior written consent.

You may not harvest or collect personal information about other Members whether or not for commercial purposes, without their express consent.

You may not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of this site or its contents. ALL material, proprietary information and design is the copyright/trademarked material of the owners and operators of this website and may NEVER be used, in whole or in part, by any other party without the express written consent of the owners of this website.

You may not harvest or collect personal information about other Users/Members whether or not for commercial purposes, without their express consent.

ANY violation of this USER/MEMEBER CONDUCT POLICY and/or these Terms & Conditions of Use for any service and/or feature offered herein will result in, but may not be limited to, the complete forfeiture of funds paid, whether they be on deposit or for services already rendered, to any User/Memeber who is found to be in violation. The owner/operators of this website/service further reserve the right to initiate any appropriate legal action against any User/Member found to be in breach of this agreement.

PROPRIETARY RIGHTS. Heart Desires owns and retains other proprietary rights in the Services and the Site. The Services and the Site contain the copyrighted material, trademarks and other proprietary information and software of Heart Desires and its licensors. In addition, other Members may post copyrighted information, which has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which you have been given permission, you may not copy, modify, publish, transmit, distribute, perform, display or sell any such proprietary information.

NONCOMMERCIAL USE BY MEMBER. Heart Desires, Heart Desires, the Site and Services is for personal use for individual Members only, and may not be used in connection with any commercial endeavors. Organizations, companies and/or businesses may not become Members of this Site and should not use the Site or Service for any purpose. Illegal and/or unauthorized uses of the Site, including unauthorized framing of, or linking to the Site will be investigated, and appropriate legal action will be taken including without limitation, civil, criminal, and injunctive redress.

INFORMATION SUPPLIED BY MEMBER. We will respect your personal information and undertake to comply with all applicable data protection legislation in the US and other jurisdictions in which we offer the Service, subject to the Privacy Policy of this Site.

ASSIGNMENT. You do not have the right to assign this Agreement or any of your rights to the Service to anyone. Heart Desires has the right to assign any or all of its rights and duties under this Agreement or to the Service to a third party. At the jurisdiction of Heart Desires, if Heart Desires's obligations hereunder are assumed by a third party, Heart Desires shall be relieved of any and all liability under this agreement.

DISCLAIMER OF WARRANTY. Heart Desires PROVIDES THE SERVICE AND THE SITE, Heart Desires, ON AN "AS IS" BASIS AND GRANTS NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, IN ANY COMMUNICATION WITH Heart Desires OR ITS REPRESENTATIVES, OR OTHERWISE WITH RESPECT TO THE SERVICE OR THE SITE. Heart Desires SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Heart Desires DOES NOT WARRANT THAT YOUR USE OF THE SERVICE OR THE SITE WILL BE SECURE, UNINTERRUPTED, ALWAYS AVAILABLE OR ERROR-FREE, OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SERVICE OR THE SITE WILL BE CORRECTED. Heart Desires DISCLAIMS LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, TELEPHONE OR OTHER SERVICE, INCLUDING COVERAGE, RANGE, OR ANY INTERRUPTION IN TELEPHONE OR OTHER SERVICE.

LIMITATION OF LIABILITY. IN NO EVENT WILL Heart Desires BE LIABLE (i) TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF PROGRAMS, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR SERVICE INTERRUPTIONS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE OR THE SITE, EVEN IF Heart Desires OR ITS AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (ii) TO ANY PERSON OTHER THAN YOU.

NOTWITHSTANDING ANY CONTRARY PROVISION HEREIN BUT SUBJECT TO THE FOREGOING LIMITATION ON LIABILITY, IN ALL EVENTS Heart Desires'S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO Heart Desires FOR THE SERVICE DURING THE TERM OF MEMBERSHIP.

In addition, Heart Desires disclaims all liability, regardless of the form of action, for the acts or omissions of other Members or users (including unauthorized users, or "hackers") of the Service.

Certain jurisdictions limit the applicability of warranty disclaimers and limitations of liability so the above disclaimers of warranty and limitations of liability may not apply to you.

COMPLAINTS. To resolve a complaint regarding the Service or the Site, you should contact Heart Desires Customer Support. TRADEMARK NOTICES. Heart Desires is the trademark and/or servicemark of Heart Desires ®. All other trademarks, logos, service marks, company or product names set forth in this website are the property of their respective owners.

This Agreement, accepted by you upon registering for the Service, contains the entire agreement between you and Heart Desires regarding the Service and the Site, including the Heart Desires Privacy Policy. In the event of any conflict between the Privacy Policy and this Agreement, this Agreement shall control. Unless otherwise explicitly stated, the Terms will survive termination of your membership to the Service. This agreement shall terminate immediately and without notice if you breach any of the Terms, subject to the survival of all rights and reservations of Heart Desires. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

NOTE: ADDITIONAL Terms & Conditions MAY apply to specific services and/or features offered within this website. These additional Terms & Conditions may be noted within the Member's login area and/or at or leading to the point of sale/use (order page). These additional Terms & Conditions are to be considered incorporated herein and additionally binding upon the User/Member.

DISCLAIMER

This service is intended for entertainment purposes only. The owners and or affiliates of this service make no guaranties or warranties of any kind with regards to the veracity of any of the information included in any of the profiles featured on the site, or any correspondence as a result of the use of this service. Heart Desires will not be liable to the Client or any third person for any damages, whether direct or indirect, or punitive damages (except where prohibited). In no event will the extent of the damages exceed the amount actually paid to Heart Desires for direct services.

It is not recommended that you travel to visit any of the women based solely on their letters/correspondence. Whenever possible we recommend that you independently confirm any material issues by phone or some other means prior to travelling. We always recommend joining a group tour with a well known agency vs travelling individually in order to meet a larger number of women thus vastly improving your chances for success. Heart Desires will, using its best efforts, arrange introductions with the women profiled on the site and clients via individual and group tour services. Client understands and agrees that the women profiled on the site attend the introductions and or socials at their discretion and Heart Desires has no control over or means to compel any particular woman to meet any particular client in any venue. Heart Desires has no control over which women will attend introductions or Socials, we do our best to invite the women the client has expressed an interest in via a submitted list or other means, however it is entirely up to them if they choose to participate. We do recommend that the client focus on women residing in or around the same city the client will be in as it is more difficult and therefore less likely for women to travel from other cities for introductions or socials. In addition, if a woman does travel to meet they normally expect to be reimbursed for reasonable travel expenses.

It is strongly recommended that you exercise caution when corresponding with other users listed on this site as well as any Internet site, and independently confirm any information you deem to be material. If you have been solicited for money or experienced any other problems with anyone listed on this site, or have been solicited for services from another company as a direct result of your use of this site, please notify us at once by E-mailing at  heart.desires1@gmail.com and we will look into the matter. Under no circumstances does Heart Desires condone or advise that you give money to any member on this site, or any person that you met in conjunction with this site, including employees and independent contractors of this site, for any reason whatsoever. If you choose to give money, for any reason whatsoever, you do so at your own risk and agree to hold Heart Desires and its affiliates and representatives harmless.

In addition to its own offices, Heart Desires does contract with third party Affiliate agencies in order to provide the most opportunities possible. Heart Desires has guidelines in place that affiliates, (as well as its own offices) must adhere to or risk termination. If you ever feel there is a problem/issue with a profile or anything having to do with the quality or content of the correspondence please notify us at once and we will investigate and work to resolve any possible issues to your satisfaction, or, as our satisfaction guarantee states, will issue you a full refund for the correspondence. By using the service you agree to hold Heart Desires harmless, as well as its directors, employees, affiliates, with regards to any of the services (Express mail, Introductions, Gift Delivery, etc.) provided by affiliate agencies, In no event will the extent of the damages exceed the amount actually paid to Heart Desires for direct services. Heart Desires will not be held liable for any actions of an affiliate that fall outside the agreement between Heart Desires and any affiliate that may result in damages or otherwise cause injury to the user. If you would like to know if the agency providing you a specific service such as Express Mail is indeed an affiliate agency as opposed to a company office, please call +380506195169 . However, no agency, including any Heart Desires office, should ever solicit services for introductions, translations, apartments or any other service or request for money via the letters/correspondence. If you receive any kind of offer for any service, or request for money please contact our main office at once, +380506195169. We strongly advise that if you intend to meet any of the women you are writing that you contact our main office before travelling and allow the main office to make the arrangements, either by way of a group tour, or individual travel. We do not recommend allowing the woman or a third party affiliate to make any of your travel or interpreter arrangements, especially for your first visit. For more information please feel free to call us and we will be happy to discuss this policy with you.

Heart Desires does no background checks on any of the women profiled on our service. In any case, Heart Desires will not be held liable for any actions or events that may occur as a result of any introductions initiated by Heart Desires.

The information contained on this web site may provide general legal information but is not intended to give legal advice or counsel on any specific legal matter. It does not create an attorney-client relationship and should not be relied upon in lieu of legal counsel. The links provided in this web site are for the information and enjoyment of on-line readers and do not constitute an endorsement of products or services represented there.

If you are not satisfied with your gift delivery we will either resolve the problem promptly, (within 2 to 3 business days) or refund you for the full amount of the original order within 14 days.

E-mail Forwarding: If for any reason we are unable to forward your letter or your letter is returned to our office you account will be credited for a full refund. If you receive and pay for a letter that you are not satisfied with contact us via email heart.desires1@gmail.com or by phone +380506195169 and we will resolve the issue or refund the charge in full to your account.